Shipping Policy

Last updated: April 1, 2026

Key shipping promises:
Processing time: 1-3 business days.
Shipping time after dispatch (U.S.): typically 2-7 business days.
Tracking is emailed when your label is created and may take 24-48 hours to update.
Free U.S. shipping on orders over $99 before taxes and after discounts. Bulk and wholesale marked items do not qualify.
Bulk and wholesale marked items do not qualify for free U.S. shipping on orders over $99.

Order handling and dispatch

Orders are generally processed within 1-3 business days (Monday-Friday, excluding holidays). Orders placed after the daily carrier cutoff may ship the next business day.

Transit times after dispatch

Once shipped, most U.S. orders arrive in about 2-7 business days. Delivery times are estimates and can vary by destination, weather, and carrier conditions.

Carriers and tracking

We ship with major carriers such as USPS, UPS, and FedEx based on destination, package size, and service availability. Tracking details are sent by email when the shipping label is created.

Shipping rates and free shipping

Shipping rates appear at checkout unless an order qualifies for free U.S. shipping on orders over $99 before taxes and after discounts. Bulk and wholesale marked items do not qualify.

Address accuracy

Customers are responsible for entering a correct shipping address. We can change an address only before fulfillment begins. If a package comes back because of an incorrect address, we may ask for reshipment fees.

Lost, delayed, or damaged packages

If a package stops moving or the carrier marks it lost, contact us with your order number. We will review the tracking and work with you on a replacement or refund. If a package arrives damaged, send photos of the box and product within 48 hours of delivery.

Warm-weather shipping

Florida heat can soften wax and fragrance products in transit. That does not always mean the product is defective. Let items rest indoors before opening, and contact us if you think the heat caused a real issue.

Contact

Contact: Contact LoxLivin
Service address: Loxahatchee, Florida, United States