Frequently Asked Questions

Answers to the questions people ask most before they order.

What do you make?

We make handmade soy candles, car air fresheners, room sprays, magnesium sprays, and small-batch gift items.

Are your candles soy?

Yes. We use soy wax and phthalate-free fragrance options. Product pages list the exact details for each item.

Do you offer bulk or wholesale orders?

Yes. Bulk packs work for corporate gifts, weddings, bridal parties, boutiques, and event favors. Larger orders are created to order and need extra lead time.

Can I choose scents or colors?

On products that allow it, yes. Some bulk packs use a fixed assortment so we can keep production consistent and ship faster.

Do you offer local pickup?

Yes, local pickup is available for qualifying orders. The checkout or product page shows the option when it applies.

How long does shipping take?

Most orders leave within 1-3 business days. U.S. transit usually takes 2-7 business days after the carrier accepts the package.

Do you offer free shipping?

Yes, on qualifying orders over $99 before taxes and after discounts. Bulk and wholesale marked items do not qualify.

What if something arrives damaged?

Email us within 48 hours with your order number and photos. We will review the issue and resolve it with a replacement or refund as appropriate.

How do I reach you?

Email Contact LoxLivin. We reply during business hours.